FREQUENTLY ASKED QUESTIONS

Want to know more about CABS DRIVER services and how we can help you? The answers to these and more can be found below.



FAQs for COVID-19




What precautions does CABS DRIVER taking in regards to Covid-19?


Monitoring Chauffeur's Health


Chauffeurs are tracked and must notify the Operations team if they exhibit any of the following COVID-19 main symptoms.

  • Fever
  • sore throat
  • Breathing problems
  • Coughing


Chauffeurs must undergo medical tests to demonstrate that they are free of COVID-19 and fit to duty if they:

  • They are suffering from COVID-19 symptoms.
  • They have been exposed to, or may have been exposed to, a person who has been diagnosed with COVID-19 or is suspected of having COVID-19, even though that person has not yet been tested.

Preventative measures


Chauffeurs are given the following things to help prevent the spread of COVID-19:

  • Face masks
  • Hand sanitisers
  • Gloves
  • Surface antibacterial spray/wipes


  • To avoid infection, all members of the CABS DRIVER team, including chauffeurs, must maintain good hygiene. Following are some details of proper hygiene:


    • Washing of hands often with soap and water
    • When coughing or sneezing, were using a tissue to cover your mouth.
    • Avoiding close contact with others.


    Vehicle Sanitation


    CABS DRIVER has improved its sanitation procedures, focusing on surface cleaning and disinfection the most:

    • After every job, all vehicles are washed and disinfected.
    • Surface antibacterial spray/wipes are used to thoroughly clean vehicles, including:
      • Hand rests
      • Handles
      • Seats
      • Seat belts
    • Hand sanitizer and masks are available in each vehicle for the customers' and chauffeurs' health and well-being.
    • Chauffeurs are unable to do another job within 10 minutes of washing and disinfecting the vehicle in order to ensure enough touch time.



FAQs for General Information



  • What are the hours of operation for your company?
  • Are you open on weekends and holidays?
  • Is the meet-and-greet service free of charge?
  • Is there a VIP or event service that you provide?

  • What are the hours of operation for your company?

We are open 24 hours a day, 7 days a week, 365 days a year for your convenience.


  • Are you open on weekends and holidays?
We are open 24 hours a day, 7 days a week, 365 days a year for your convenience.


  • Is the meet-and-greet service free of charge?

CABS DRIVER does not charge an extra fee for meet-and-greet service since it is a luxury limousine service provider.

  • Is there a VIP or event service that you provide?

Yes, CABS DRIVER dedicated event team will organize and coordinate all ground transportation and logistics for your activities or VIP services anywhere in UAE. Allow us to handle the planning, execution, and onsite coordination so you can enjoy your case. Visit our Corporate Event page for a quote request or more details, or contact our Event Team at support@cabsdriver.com.



FAQs for Booking





  • How do I get in touch with your Customer Service Department?
  • Which channels do I have access to in order to book, alter, or cancel the service?
  • What is the minimum amount of time that a reservation must be made?
  • How do I make a reservation for your limousine service?
  • When will I obtain confirmation of my reservation?


  • How do I get in touch with your Customer Service Department?

Our Customer Service Department can be reached by phone at +971 56 499 8234 and +971 58 529 8234 , email at support@cabsdriver.com, or WhatsApp chat on our website. Also, if you complete our Request a Callback form on our team we will gladly contact you by phone.


  • Which channels do I have access to in order to book, alter, or cancel the service?

Emailing support@cabsdriver.com is the most efficient way to book, change, or cancel your service, but you can also call or talk. Please be aware that any changes, cancellations, extra stops, or services other than those originally booked can only be planned and approved by our Customer Care team. Any changes, cancellations, extra stops, or services not included in the original booking should not be addressed or planned with the designated chauffeur. We will not be responsible or liable for any inconvenience or extra expenses you may incur if you change the originally scheduled service without first notifying our office.


  • What is the minimum amount of time that a reservation must be made?

To ensure availability, make an online reservation at least 12 hours before your scheduled transportation service. A minimum of three hours notice is needed when scheduling a service over the phone.


  • How do I make a reservation for your limousine service?

You can book our transportation service in a variety of ways, so choose the one that best fits your needs. You can make a reservation for yourself or on behalf of others via our website (www.cabsdriver.com), email (support@cabsdriver.com), phone ( +971 56 499 8234 or +971 58 529 8234 ), or our website's WhatsApp (located in the bottom right corner).


  • When will I obtain confirmation of my reservation?

Reservation confirmations are sent via email as soon as you complete our booking process.



FAQs for Airport Transfers



  • At airports, where would my chauffeur meet me?
  • How long can my driver wait for me?
  • For airport pickup, who should we contact?
  • What happens if my flight is delayed?
  • Will your driver assist me with my luggage?

  • At airports, where would my chauffeur meet me?

Our Professional Chauffeur and Airport Representative will be holding a pickup name board to meet and greet you at the arrival area.


  • How long can my driver wait for me?
At the airport, the CABS DRIVER chauffeur will wait for the passengers 60-90 minutes after flight arrival time, Following that, every hour of extra waiting time will be charged at our hourly service rate for the allocated car.
Your chauffeur will be able to monitor your arrival time and change your pickup time based on any delays or early arrivals using the flight number you gave at the time of booking. If there is an extended delay and the chauffeur is unable to wait, our Customer Care Team will contact you to arrange an alternate transportation option. For a departure pickup Your chauffeur will wait for 20 minutes (i.e. from a hotel or home address). Following that, every hour of extra waiting time will be charged at our hourly service rate for the allocated car.


  • For airport pickup, who should we contact?

At least one day before, the chauffeur's name and mobile phone number are sent via email. If you want to be met anywhere other than the airport, please contact the chauffeur directly or contact our Customer Care Team and provide them with your confirmation number. Your chauffeur will be immediately guided to the confirmed spot.


  • What happens if my flight is delayed?

When booking an airport pickup, please include your flight number so that we can monitor your flight's status and change the pickup time if there are any delays or early Arrivals.


  • Will your driver assist me with my luggage?

Yes, our Chauffeurs will gladly assist you with loading and unloading your luggage and other belongings, as well as carrying them right up to your door.



FAQs for Fleet





  • What types of vehicles do you have for hire?
  • How can I find out how much luggage the vehicles can hold?
  • Are your vehicles covered by insurance?
  • Is there a lost and found department in your company?
  • Do you have child safety seats available?
  • Is it permissible to smoke?
  • Is it permissible for me to carry food and beverages into the vehicle?


  • What types of vehicles do you have for hire?

Sedans, minivans, minibuses of various sizes, and motor coaches are among the vehicles in our fleet. For more details, please visit our fleet page (www.cabsdriver.com/fleet). Since the actual vehicle is subject to availability, we cannot guarantee unique vehicle models or colors.


  • How can I find out how much luggage the vehicles can hold?

When booking, next to the suitcase symbol or on our online fleet display ( https://www. cabsdriver.com/fleet), you can see the maximum luggage capacity of each vehicle type. You'll also see the maximum number of passengers each vehicle class can carry. You will need to upgrade the vehicle type or reserve an extra vehicle if the passenger/luggage count reaches the limits. As a result, there will be additional costs, so please choose the vehicle accordingly. In most cases, the luggage space in a vehicle is built to hold one medium-sized piece of luggage per passenger.


  • Are your vehicles covered by insurance?

Yes, all of the vehicles are registered and insured.


  • Is there a lost and found department in your company?

As soon as you know you've forgotten something, please contact us. At the conclusion of the operation, all vehicles are washed and all missing objects are deposited in the lost/ found tank. We will happily meet you to return the things that have been misplaced. If any missing things are discovered, CABS DRIVER reserves the right to charge a delivery fee. CABS DRIVER is not responsible for any things left in the vehicles that are lost or damaged.


  • Do you have child safety seats available?

Yes, we have seats for infants, toddlers, and boosters. Please contact our Customer Care Team for more details.


  • Is it permissible to smoke?

Smoking is not permitted in any of our cars. Cigarettes, e-cigarettes, cigars, and other tobacco and non-tobacco items consumed by smoking are included. Additional penalties can be imposed if this policy is broken.


  • Is it permissible for me to carry food and beverages into the vehicle?

Food consumption during the service is discouraged because vehicle cleanliness is an essential aspect of our service. Yes, you can bring your own alcoholic beverages as long as you are of legal drinking age. There will be an extra fee if the car has to be cleaned due to spilled food or beverages.




FAQs for Policies & Procedures



  • How do you handle cancellations?
  • Is there a cost associated with waiting periods?
  • Is it true that your limo drivers are always on time? What happens if the limo arrives late?
  • What are the languages spoken by your chauffeurs?
  • When will I get the contact details for the chauffeur?
  • Is there a fee for making a second stop?
  • Is there a fee for extra waiting time if my chauffeur arrives before the pickup time?
  • I'd like to modify my reservation. So, how do I proceed?
  • What is the procedure for filing a complaint?
  • What privacy policies do you have in place?

  • How do you handle cancellations?

Sedan /business van/SUV vehicles /minibus and coach vehicles :
There is no cancellation charge if the service is cancelled up to 24 hours before the pickup day. If the service is cancelled less than 24 hours before the scheduled pickup, the cancellation charge is 100% of the agreed-upon cost for the booked service.

All vehicles:
If you cancel or rebook your trip when the chauffeur is already on his way to the pickup place and/or there is less than an hour before the journey begins, you will be charged the full fare. The price would not change whether the distance or number of hours is less than what was originally booked. Changes in the short term cannot be assured.


  • Is there a cost associated with waiting periods?
Yes, there is a fee for unscheduled waiting time.


  • Is it true that your limo drivers are always on time? What happens if the limo arrives late?

Our chauffeurs are often deployed on time and arrive at the pickup place at least 10 minutes before your scheduled pickup time. Unexpected delays can happen even with traffic monitoring and travel advice. In such situations, a member of our Customer Care Team will contact you to inform you of the chauffeur's current location. Please contact our office immediately if you don't see our chauffeur.


  • What are the languages spoken by your chauffeurs?

Our chauffeurs speak English as well as the official language of the country and upon request we can provide ARABIC/CHINESE and HINDI speaking chauffeurs to perform the service in.


  • When will I get the contact details for the chauffeur?

One day prior to the pickup, you will receive an email with the chauffeur's name and cell phone number. The chauffeur's contact details will be sent to the email address given during the booking process if you booked for someone else.


  • Is there a fee for making a second stop?

Yes, there is a fee for each additional stop.


  • Is there a fee for extra waiting time if my chauffeur arrives before the pickup time?

No, it isn't. Regardless of how early the chauffeur arrives, your complimentary waiting period begins at the time of your scheduled pickup. Your chauffeur will be able to monitor your arrival time and change the pickup in the event of any delays or early arrivals if you include your flight number when booking.


  • I'd like to modify my reservation. So, how do I proceed?

Call our office at ( +971 56 499 8234 or +971 58 529 8234 )to make changes to your current reservations, or email us at support@cabsdriver.com. Additional charges which apply if the service is changed, stops are added, or the service is different from what was originally booked. Please notice that Cabs Driver cannot guarantee short-term adjustments. Any changes, extra stops, or services not included in the original booking should be addressed and coordinated with our Customer Care team instead of the assigned chauffeur. We will not be responsible or liable for any inconvenience or extra expenses you might incur if you change the originally scheduled service without notifying our office. We will give you a payment link for additional service costs or a revised invoice with the latest service details after the service is completed.

  • What is the procedure for filing a complaint?

You are more than welcome to tell us about your experience. Please contact us via live chat, phone, or email if you have any questions. Your input will be extremely helpful in helping us develop our service.

  • What privacy policies do you have in place?

At CABS DRIVER, we value your privacy and take great care with your personal details. Your details will only be used to confirm your reservation and/or to contact you about your service experience. Your knowledge will never be sold or shared with others. As a data processor, the personal information we receive from you is stored on our servers. For more information, please visit our Privacy Policy page.



FAQs for Invoice & Pricing







  • What are the approved payment methods?
  • When I tried to make the payment, I received an error message?
  • Is it possible to create a monthly invoice for my account?
  • Is it per person or per vehicle that the prices are shown?
  • Is it possible to pay my monthly invoice with a credit card?
  • When do you have to pay for your services?
  • Why is there a discrepancy between the price paid and the price quoted to me?
  • What are the approved payment methods?

Payment is approved through all major credit cards (Visa, Mastercard). Payment by link or bank transfer is also an option. We do consider cash as a method of payment. Instead of paying on a ride-by-ride basis, business accounts may request monthly invoices. For more details, please email support@cabsdriver.com.


  • When I tried to make the payment, I received an error message?

It may be due to a number of factors, including insufficient funds in your bank account/on your credit card, incorrect credit card or billing contact details entered, an expired credit card, and so on. For more questions, please contact our Customer Care Team at support@cabsdriver.com or call ( +971 56 499 8234 or +971 58 529 8234 ).


  • Is it possible to create a monthly invoice for my account?

Please contact us at kk@cabsdriver.com if you'd like to be billed on a monthly basis. Only corporate accounts have the option of monthly invoicing. If you set up a monthly invoice, it will be sent out within the first three working days of each month, covering all rides taken the previous month.


  • Is it per person or per vehicle that the prices are shown?

The prices shown are often for a single car. The price is not affected by the number of passengers.


  • Is it possible to pay my monthly invoice with a credit card?

All monthly invoices must be paid in full via wire transfer to our account.


  • When do you have to pay for your services?

Payment in advance is needed for our services. When you pay for a service, it is reserved for you.


  • Why is there a discrepancy between the price paid and the price quoted to me?

Your rate is determined by the details you given at the time of booking. Changes to your service during your journey, such as extra stops, waiting time, or extending the length of your service, can result in additional charges. Please contact our Customer Care Team for more clarification - support@cabsdriver.com or call ( +971 56 499 8234 or +971 58 529 8234 ).