- How do you handle cancellations?
- Is there a cost associated with waiting periods?
- Is it true that your limo drivers are always on time? What happens if the limo arrives late?
- What are the languages spoken by your chauffeurs?
- When will I get the contact details for the chauffeur?
- Is there a fee for making a second stop?
- Is there a fee for extra waiting time if my chauffeur arrives before the pickup time?
- I'd like to modify my reservation. So, how do I proceed?
- What is the procedure for filing a complaint?
- What privacy policies do you have in place?
- How do you handle cancellations?
Sedan /business van/SUV vehicles /minibus and coach vehicles :
There is no cancellation charge if the service is cancelled up to 24 hours before the pickup day. If the service is cancelled less than 24 hours before the scheduled pickup, the cancellation charge is 100% of the agreed-upon cost for the booked service.
All vehicles:
If you cancel or rebook your trip when the chauffeur is already on his way to the pickup place and/or there is less than an hour before the journey begins, you will be charged the full fare. The price would not change whether the distance or number of hours is less than what was originally booked. Changes in the short term cannot be assured.
- Is there a cost associated with waiting periods?
Yes, there is a fee for unscheduled waiting time.
- Is it true that your limo drivers are always on time? What happens if the limo arrives late?
Our chauffeurs are often deployed on time and arrive at the pickup place at least 10 minutes before your scheduled pickup time. Unexpected delays can happen even with traffic monitoring and travel advice. In such situations, a member of our Customer Care Team will contact you to inform you of the chauffeur's current location. Please contact our office immediately if you don't see our chauffeur.
- What are the languages spoken by your chauffeurs?
Our chauffeurs speak English as well as the official language of the country and upon request we can provide ARABIC/CHINESE and HINDI speaking chauffeurs to perform the service in.
- When will I get the contact details for the chauffeur?
One day prior to the pickup, you will receive an email with the chauffeur's name and cell phone number. The chauffeur's contact details will be sent to the email address given during the booking process if you booked for someone else.
- Is there a fee for making a second stop?
Yes, there is a fee for each additional stop.
- Is there a fee for extra waiting time if my chauffeur arrives before the pickup time?
No, it isn't. Regardless of how early the chauffeur arrives, your complimentary waiting period begins at the time of your scheduled pickup. Your chauffeur will be able to monitor your arrival time and change the pickup in the event of any delays or early arrivals if you include your flight number when booking.
- I'd like to modify my reservation. So, how do I proceed?
Call our office at ( +971 56 499 8234 or +971 58 529 8234 )to make changes to your current reservations, or email us at support@cabsdriver.com. Additional charges which apply if the service is changed, stops are added, or the service is different from what was originally booked. Please notice that Cabs Driver cannot guarantee short-term adjustments. Any changes, extra stops, or services not included in the original booking should be addressed and coordinated with our Customer Care team instead of the assigned chauffeur. We will not be responsible or liable for any inconvenience or extra expenses you might incur if you change the originally scheduled service without notifying our office. We will give you a payment link for additional service costs or a revised invoice with the latest service details after the service is completed.
- What is the procedure for filing a complaint?
You are more than welcome to tell us about your experience. Please contact us via live chat, phone, or email if you have any questions. Your input will be extremely helpful in helping us develop our service.
- What privacy policies do you have in place?
At CABS DRIVER, we value your privacy and take great care with your personal details. Your details will only be used to confirm your reservation and/or to contact you about your service experience. Your knowledge will never be sold or shared with others. As a data processor, the personal information we receive from you is stored on our servers. For more information, please visit our Privacy Policy page.